Privacy Policy


This privacy policy was last updated on 17th January 2018

This privacy policy outlines how Ratio Cocoa Roasters (“us”, “we”, or “our”) ACN 612 694 149 operates (the “Site”) to collect, hold, use and disclose personal information as required by the Australian Privacy Principles (‘APPs’) contained in the Privacy Act 1988 (Cth) (‘Privacy Act’).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”). If you place an order with us, we may collect your credit card information. Your credit card information is kept only long enough to complete the transaction and is not stored on our system.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


We do not sell, rent, or loan your information to third parties without your permission.

We may sometimes employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending mail, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. Such companies and individuals are given access to personal information that is needed to perform their functions, but they are not authorized to use it for other purposes.

We do not disclose information regarding your credit cards or bank accounts except to those having a need to know in connection with processing orders and payments.


In order to make every effort to ensure that your experience at is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you place an order, a secure server encrypts all of your information through the use of Secure Socket Layer (SSL) technology.


Ratio Cocoa Roasters may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.


If you have any questions about this Privacy Policy, please contact us.

Our Clients Say

Ratio Cocoa Roasters
Based on 236 reviews
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Victor PertonVictor Perton
00:54 07 Mar 24
Interesting with good service.
Cecilia CasillasCecilia Casillas
22:03 22 Feb 24
Amazing chocolate! After you try these you won’t be able to enjoy you regular supermarket chocolate bar. Tons of vegan options too!
Mardeen MikhaelMardeen Mikhael
04:33 14 Jan 24
We tried so many things and all were so good. The waffles were so buttery and soft. The brownie tasting plate is really good to share and you can really taste the variety of all the different flavours from the different regions. I tried the cocoa nib drink and it was the right amount of bitter to counteract the sweetness of the desserts. The customer service was also so great. The gentleman taking out order was so nice and recommended good drinks and ice cream for the waffles.
Hel GeeHel Gee
04:25 14 Jan 24
Great customer service and excellent coffee and dessert 😍
Robert AzizRobert Aziz
09:30 03 Sep 23
Amazing place to visit on your own, with children or a rendezvous. I have tried many of their desserts & hot beverages. All delightful & have their own unique flavours. The guys & girls behind the bar are very friendly and easy to talk with.
Shweta LeonardShweta Leonard
11:30 20 Nov 22
We did the behind the scenes chocolate factory tour with owner Debb. She was fantastic & the tour was very informative & loved the journey of learning about the bean to bar process. You get a tasting at the end & we stayed on & enjoyed hot chocolates & also bought some chocolate goodies to take home & enjoy later. Highly recommend the tour & visiting this store & supporting an amazing local business.
Mohamed Al AbriMohamed Al Abri
02:22 14 Apr 22
Discovered this cute place walking by and decided to stop by for a hot drink and treat. Really nice open environment where you can see where they make the chocolate by hand which is impressive. The staff were friendly and service quick. I got the hot chocolate with soy milk and I have to say I was pleasantly surprised with the big variety of dairy free treats. They also had some gluten free
Siyi PanSiyi Pan
23:59 01 Mar 22
The shop caught my eyes as we drove by, so we took a short tour after parking. The staff was very friendly and welcoming. And the drinks we had here tasted very much like drinking a chocolate bar which was great.I also liked the cups and utensils they used for customers. I want to say that customers can feel how much effort the owner has put into a shop. I would love to buy the products here as gifts for my friends.

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